Sample Reports

Intake

Incoming subject submissions from our clients are currently accepted as single entries via our SSL secure website (meaning a client logs in from their desktop and inputs relevant information, such as full name, SSN, DOB) or contact Pinnacle for interfacing with additional import formats and capabilities.

The following are screenshots of the web interface where a client can order services:

When submitting a new investigation request, the client has the option of selecting from several pre-built investigation packages or to use an existing package built specific for the client. Each package contains a different selection of investigation processes and reports.

Subject information is entered directly to the website and additional add-on services may be selected per user or as an add-on to all client submissions.

Processing

Clients can view all past submissions or filter by subject name or SSN. Once an investigator has claimed a subject for investigation the subject remains in a locked processing state until such time as all investigation is complete.

Once subjects are submitted via one of the intake processes, they are immediately assigned to experienced investigator(s). As an example of our commitment to best practices in the area of quality control and security, throughout the investigation process all investigator activities are recorded per subject to create a change log for each investigator that may have contributed to a particular subject.

We continually monitor and review this process for auditing purposes to maintain accuracy. All requests to third-parties for subject verification, court record lookups and credit reporting takes place within the confines of the Investigation Suite application. This helps maintain accuracy and accountability for all aspects of the investigation and the investigators who work on each element.

During the reporting process, the system requires the investigator or investigators to complete each reporting area assigned to the subject before a report can be marked as complete. It is not possible to mark an incomplete report as completed without administrative authorization.

Output

Once all elements of the background investigation have been completed for a particular subject, the report is manually reviewed by a supervisory reviewing officer and is marked complete when all areas of the report are finalized.
Once marked complete, there are several options for delivering the final report to the client. By default, each report is made available to the client 24/7 via our SSL secured online web application after completion (of course you can log in and monitor the investigation at any time). Also, a client can log in at any time and see a complete record of all submitted reports.